MENU

Accessibility

VISITOR NOTICE

Due to essential maintenance works being carried out, Croxteth Hall is currently CLOSED for casual visits. As soon as we have more specific details around dates and timings of maintenance completion, we’ll update our website and social media channels to reflect this.

Thank you for your patience as we look to protect and preserve our building for generations to come.

If you are hoping to visit Croxteth Hall once our essential maintenance repairs are completed and COVID-secure restrictions have been lifted, see what we usually have to offer below.

We want to make sure that all of our visitors feel welcome at Croxteth Hall and Country Park. If you have a particular enquiry regarding accessibility to the Hall and grounds, please do not hesitate to contact us.

Disabled Access and Blue Badge parking

A number of disabled parking bays are available at Croxteth Hall, if using these bays, we ask that you please display a Blue Badge when parking. To access these parking bays, please use the traditional service entrance via Flint Drive off Croxteth Hall Lane which provides the best access to these facilities. Please use postcode L12 0HB as your Sat Nav reference for this parking.

Wheelchair Access

The entrance to Croxteth Hall is ramped and there is a lift which gives access to the upstairs display rooms.  The Cafe area on the grounds of the Hall is also accessible via a ramp – please use the right-hand entrance at the Courtyard to gain entry.  This also provides level access to the Toilets and Disabled/Changing places toilets.

The Country Park has miles of estate roads and tracks with tarmac and stone surfacing which makes them easily accessible, whilst the Victorian Walled Garden has slightly ramped access onto fine gravel paths.

Our playground includes a wheelchair swing and is accessible via tarmacked paving. Please ask in the Gift Shop located on the ground floor of Croxteth Hall for a fixing kit (to secure the wheelchair) – a Radar key is required for access.

Croxteth Park Farm has level or ramped access, but please be aware that the farmyard is cobbled.

Croxteth Hall

  • Wayfinding: Interpretive signs are provided along our tour route, with direction arrows.
  • Doors: Wide doors in place for wheelchair and pram users
  • Lighting: The Hall is made up of a combination of soft-lit and non-glare lit areas, with fixtures and fittings contrasting against backgrounds for clear visibility. Please note – due to the building being Grade II* listed, not all floor areas are light in colour, but respective areas have a definition via stone steps with white nosing
  • Queueing: If queues need to be avoided in order to avoid distress, please inform front-of-house staff who can guide you to a customer lift as appropriate
  • Quiet spaces: If visitors are in need of quiet time during their visit, please inform a member of staff or contact us in advance of your visit to arrange if needed
  • Breastfeeding: Breastfeeding is allowed within the Hall (limited private breastfeeding areas are also available upon request)
  • Pram and Buggy Parking: Available upon request
  • Mobility Scooters: Visitors in need of a place to park a mobility scooters inside the Hall must contact us with a view to arranging (subject to availability)
  • Seating: There is seating available for rest at various points within the Hall
  • Evacuation Chair: The Hall has an evacuation chair in place in case of an emergency
  • Fire Alarms: All fire alarms are audible

Accessibility to Toilets

All visitor toilets within Croxteth Hall are all clearly signposted through the aid of directional signage and pictograms where relevant.

We also have a fully accessible Changing Places toilet, situated in the Old Riding School Cafe courtyard complete with an adult changing table, accessible toilet, and adult hoist. You will need a radar key to access the facility which you can get from the toilet attendant in the courtyard of the cafe.

Inner Park Daily Opening Hours

  • April – September: 9.00am – 6.30pm
  • October – March 9.00am – 4.00pm

Park Accessibility Information

  • Wayfinding: Most entrance Gates are named (via signposts) and there are directional fingerpost markers through the Park.  There are noticeboards at several locations in the park to give further information on upcoming events.
  • Seating: There is seating available for rest at various points within the park and Walled Garden

Staff Training

Accessibility training for front of house staff is ongoing via Liverpool City Council’s Learning and Development team, with regular refreshers in place.

Several front-of-house staff members are also trained in deaf awareness.

Please visit here to find out more about opening times for attractions around Croxteth Hall and Country Park.